Carpet cleaning

Our professional rug cleaning service in London is essential for anyone who wants to keep their rugs fresh, hygienic, and in good condition. Rugs in busy households and city flats trap dust, grit, allergens, and stains deep within their fibres.

Deeply embedded soil doesn’t just make a rug look dirty but actually damages the fibres and dulls the colour over time. Since standard vacuuming can’t reach that far down, professional rug cleaning is the only way to safely and effectively remove the buildup.

At The Happy House Cleaning, we use hot water extraction and cold water extraction methods to deliver deep, safe cleaning for a wide range of rug types.

Rug cleaning cost

Single Bedroom £24
Double Bedroom £29
Living / Dining / Lounge £35
Hallway £18
Landing £11
Steps  £3  ( per step )
Bathroom £9

Our Rug Cleaning Process – Step by Step

Professional rug cleaning is designed to remove deeply settled dirt while protecting the fibres.

Inspection and testing

We examine your rug to determine fibre type, construction, and dye stability. We also identify the high-traffic areas and stains.

Pre-treatment

If necessary, mild cleaning solutions are applied in controlled amounts to loosen soil and stains.

Deep extraction cleaning

We use professional extraction equipment to inject water into the fibres and immediately remove it with powerful suction. This process extracts dirt, allergens, and residues rather than leaving them behind.

Fast drying

The rug is left slightly damp and dries quickly, preventing odours and fibre damage.

Why Choose The Happy House Cleaning?

With over a decade of hands-on experience in professional cleaning services, The Happy House Cleaning provides careful assessment, proven methods, and attention to detail rather than one-size-fits-all solutions.

Extensive industry experience

We have more than 13 years of experience providing professional cleaning services across London, working with a wide range of rug types, materials, and levels of wear. This allows us to identify rug issues, select the safest treatment, and deliver consistent results.

Specialist technical knowledge

Our technicians are trained in fibre types, dye stability, and various cleaning methods. We use professional equipment and industry-approved products from trusted manufacturers such as Ashbys and Prochem.

Real operational expertise

We deal with everyday cleaning challenges in real homes — from delicate natural fibres and high-value rugs to heavy staining, abrasive wear, and high-traffic wear. We inspect each rug individually and clean it using the most suitable method for its condition.

Complete cleaning solutions

As a full-service cleaning provider, The Happy House Cleaning offers a wide range of specialist services for homes and businesses, including professional carpet cleaning, upholstery cleaning, mattress cleaning, curtain cleaning, stain removal, End of Tenancy Cleaning, office cleaning, and after builders cleaning. We can provide tailored treatments and consistent quality for all your cleaning needs. Moreover, you can take advantage of a significant discount when booking multiple services with us.

Reliable service and satisfaction guarantee

We offer flexible booking, transparent pricing, and a full satisfaction guarantee, ensuring professional results you can trust.

Rug Types We Clean


Different rugs require different cleaning approaches. Using the wrong method can cause shrinkage, colour bleeding, fibre damage, or permanent texture changes. At The Happy House Cleaning, we never apply the same cleaning method to every rug. We inspect each item individually and choose a treatment based on the material, construction, and condition of the fibres. If a rug cannot be safely cleaned using our professional extraction methods, we will always advise the customer and will not proceed with the service. This careful approach helps prevent unnecessary damage and ensures the best possible results.

Delicate Natural Fibre Rugs

Wool, cotton, and silk rugs are sensitive to heat, moisture, and strong cleaning solutions. That is why we clean all carpets made from these materials using a cold water extraction method, which uses cool or lukewarm water. This gentle approach helps prevent fibre shrinkage from heat and colour fading or bleeding. Because of the delicate process, complete stain removal cannot always be guaranteed when treating sensitive rugs.

Persian, Oriental, and Handwoven rugs

We treat high-value and handwoven rugs with the same careful approach. If there are stains, we don’t apply the cleaning solutions directly to them. Instead, we dilute the cleaning products in water in small amounts to reduce the risk of colour transfer and dye damage.

Synthetic Rugs and Mixed Blend Rugs

Most synthetic materials and fibre blends can be cleaned thoroughly using professional hot water extraction, allowing deep soil and stain removal with excellent results.

We Cannot Clean Shaggy or High-Pile Rugs

Due to their structure and very long fibres, shaggy rugs cannot be treated safely with our extraction cleaning methods. High-suction extraction on long, loose fibres can unravel the threads or pull them into the vacuum head, causing permanent frizzing or damage. While high-pile shaggy rugs require specialist off-site tumbling/beating rather than extraction, we are happy to assess your rug via photo.

Steam Cleaning vs Other Rug Cleaning Methods

We provide hot water extraction (steam cleaning) and cold water extraction, depending on the rug’s material and condition. These methods deliver deep rug cleaning with minimal chemical use.

Hot water extraction (steam cleaning)

This is the primary method for most rugs and modern fibre blends. It provides deep rug cleaning by removing embedded dirt with minimal use of cleaning solutions. Detergents are added only in small quantities when necessary for heavy soiling or stubborn stains, so they do not create a shampooing effect or leave residues.

Hot water extraction is not a low-moisture cleaning method. It uses a substantial amount of water to thoroughly rinse the fibres. However, the powerful extraction equipment removes the liquids immediately afterwards, so the rugs are only slightly damp and typically ready for normal use within a few hours.

Compared to low-moisture methods, the difference is that extraction cleaning rinses out dirt and contaminants rather than leaving cleaning compounds behind in the fibres.

Cold water extraction

A lower-temperature version of extraction cleaning is used for delicate or high-value rugs. It reduces the risk of shrinkage, colour bleeding, and fibre damage while still providing effective cleaning.

Methods we do not use

We do not offer the following rug cleaning methods:

  • Shampooing, which leaves detergent residue, significantly increases drying time and may trigger allergic reactions or skin irritation, particularly for babies and young children who crawl on rugs and for household pets in close contact with the fibres.
  • Dry or compound cleaning, which relies heavily on chemical products left within the fibres.
  • Low-moisture or VLM treatments also leave chemical residues in the fibres.

Our cleaners select the safest method for the rug’s material rather than applying a universal treatment, ensuring safe, consistent results.

Common Rug Stains and Why DIY Cleaning Often Fails

Rugs often suffer from stains from pet accidents, food spills, grease, cosmetics, and tracked-in dirt. While shop-bought products may appear to work initially, they often cause long-term issues.

DIY rug cleaning can:

    • set stains permanently
    • damage delicate dyes
    • leave sticky residues that attract more dirt
    • spread the stain deeper into the fibres

What to do if an accident happens:

Remove any solid residue and blot the liquid immediately using a clean white cloth. Don’t rub and don’t use household cleaning products on your rug. This is crucial to prevent permanent stains from complex contaminants such as urine, vomit, or foods containing oils, acids, or food dyes. Call a professional rug cleaner and wait for them to assess the stain and use an appropriate treatment.

Our professional cleaners are certified and accredited by

Our professional cleaners are certified and accredited by

Deep steam cleaning

Why Professional Rug Cleaning Matters in London Homes?

Living in London comes with unique challenges for your home. Due to urban pollution, compact living spaces and the limited ventilation in many city properties, rugs tend to trap dirt much faster than you’d expect. Our professional rug cleaning service does ensure your floors are truly hygienic and safe for children, pets, and the realities of everyday city life.

How Often Should Rugs Be Professionally Cleaned?

  • This depends on how the rug is used and the household environment:
  • High-traffic rugs: every 6–12 months
  • Homes with pets or allergy sufferers: more frequent cleaning recommended
  • Rental properties or busy households: cleaning should be scheduled according to usage and wear rather than fixed intervals.

Routine maintenance extends the rug’s lifespan and supports a healthier indoor environment. In rental properties, regular rug cleaning reduces long-term damage and can help tenants avoid additional costs during end of tenancy cleaning or protect their deposit.

Frequently Asked Questions

Q: How do I prepare my rug for professional cleaning?

A: No special preparation is needed before the rug cleaning. You could remove any heavy furniture from the rug to make access to the flooring easier. However, our cleaners can also move light furniture before the cleaning.

Q: I have stains on my carpet that stuck through several professional cleaning sessions. I’d like to know whether your company gives a guarantee for stain removal.

A: No, we cannot give a 100% guarantee for stain removal of old stubborn stains. Still, we use professional-grade stain cleaners designed to remove various stains from different types of rugs. So we will be able to remove the majority of your rug stains. The cleaner will estimate more accurately once they arrive and inspect the carpet.

Q: How long will it take for an average rug to dry completely after a professional cleaning?

A: If the room is well-ventilated, the rug should take around three hours to dry. The hot water extraction machines we use to clean rugs extract about 95% of the water used during the procedure. We also can bring powerful fans upon request to speed up the drying process.

Q: Can you provide me with an eco-friendly rug cleaning too?

A: Yes, all the cleaning solutions used by the company are Prochem certified and continuously tested for the safety of people, animals and the environment. So, you can be sure that any solution used during the rug treatment by The Happy House Cleaning is environmentally friendly.

Q: Can you clean my expensive antique rug safely?

A: Our rug cleaning technicians are well-trained and experienced professional cleaners. Also, all of our cleaning services are fully insured. When we treat valuable antique rugs, we do a spot test on a hidden rug area before cleaning it to prevent breakage of the fibres, colour bleeding, and other damage. So, you can rest assured that your rug is in safe hands with us.

Q: I am quite busy during the weekdays. Can I book rug cleaning for the weekend?

A: Yes, you can. We provide a professional rug cleaning service every weekday, including on public holidays and weekends. You can also book the service in the evening hours. Don’t hesitate to contact us – our friendly office staff will provide information on the available booking slots.

Q: Should I remove my pets from the house during the rug cleaning and drying?

A: The solutions we use are completely safe for pets and people, so there is no problem if your pets remain in your flat. However, keeping them out of the room during the rug cleaning is best to avoid accidents with the cleaning equipment and tools. Also, it is a good idea to keep people, pets and furnishings off the cleaned rug until it dries completely so the fibres don’t get creased.

Q: For years, we’ve been heavy smokers. Can you remove the strong cigarette smell from my rug?

A: The hot water extraction removes dirt, dust, and harmful bacteria from your rug. The cleaning solutions that we use help deal with stains and odours. We can also apply a specialised carpet deodorant upon request, leaving your rug smelling fresh and clean.

Q: How often should I deep clean my rug to keep it looking nice and maintain good air quality in the house?

A: Well, it depends on the type of your rug, as well as on other factors, such as:

  • how many people live in the home;
  • are there any allergy or asthma sufferers;
  • are there pets in the house;
  • is your rug placed in a high-traffic area;
  • do you smoke at home;
  • and many more;

In general, deep cleaning your rug at least once every 6 months should be enough to keep it nice and fresh and maintain the healthy air quality in your home.

What Our Customers Say About Us

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Jenny P profile picture
Jenny P
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I was thrilled with the outcome of my EOT clean the Happy House undertook at my last property. I’ll be very pleased to use them again once my builders are finished! Highly recommend, I was especially impressed with the oven clean. Thanks guys!

Owner's reply
Dear Jenny, Thank you so much for your wonderful review! We’re delighted to hear that you were thrilled with the results of your End of Tenancy clean, and especially pleased that the oven cleaning stood out! It’s fantastic to know that you would be happy to use The Happy House Cleaning again once your builders have finished. We truly appreciate your recommendation and look forward to helping you again! Kind regards, THHC Team
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Karina profile picture
Karina
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Really impressed with the service from Miro! He arrived at around 2:10pm and had everything completely finished in about 50 minutes. He was incredibly quick, but the cleaning was still very thorough. I wasn’t really supervising him throughout the cleaning, so I did ask him at one point if he could clean certain areas. He then told me he had already cleaned them all! 😂 I genuinely didn’t even need to tell him what to clean because he had already gone through everything himself, including areas that didn’t even look dirty. My carpet honestly looks like new now, which I was really impressed with. He also cleaned my mattress and bed frame, so considering everything that was included, I thought the service was really good value for money. I’d also like to mention the team who handled the appointments. There were a few changes to my appointment dates along the way, but they were always very patient, friendly and helpful. They were also very understanding and didn’t charge me anything extra despite the changes, which I really appreciated. Overall, Miro was super efficient and professional, and the whole team was lovely to deal with. I’d definitely recommend Happy House Cleaning Services and would happily use them again! 🙌🏻

Owner's reply
Dear Karina, Thank you so much for your fantastic review! 😊 We’re delighted to hear that Miro made such a great impression. It’s wonderful to know that he was able to work so efficiently while still providing such a thorough clean — and we’re especially pleased that your carpet looks like new! 🧼✨ We’ll be sure to share your kind words with Miro, as well as with our appointment team. We’re also glad that our team could make the scheduling changes as easy and convenient as possible for you. Thank you for highlighting the professionalism, efficiency and value you experienced with our service. Your recommendation means a lot to the whole Happy House Cleaning Services team. We look forward to welcoming you back again in the future! 😊 Kind regards, THHC
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Cameron D profile picture
Cameron D
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Fantastic work on 4 dirty mattresses and large soft. They came beautifully clean and fresh. Great price and friendly service.

Owner's reply
Dear Cameron, Thank you so much for your fantastic review! We’re delighted to hear that all four mattresses came up beautifully clean and fresh. It’s wonderful to know you were happy with the price and our friendly service. We really appreciate your kind words and hope to see you again soon! Kind regards, THHC Team
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Rach K profile picture
Rach K
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The folks doing the actual cleaning are GREAT and did a fantastic job! The coordination could have been better.

Owner's reply
Dear Rach, Thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with the work of our cleaning team and that they did a fantastic job. Your kind words will certainly be passed on to them, and we know they will greatly appreciate the recognition. We also appreciate your honest comments regarding the coordination. We are sorry that this aspect of your experience did not meet your expectations. Customer feedback like yours helps us identify where we can improve. Thank you once again for your valuable feedback. We hope to have the opportunity to serve you again and provide you with an even better all-round experience. Kind regards, THHC Team
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Nancy A profile picture
Nancy A
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As an estate agent, we don’t usually recommend cleaning companies. However, I had an elderly client who needed her home professionally cleaned before putting it on the market. After speaking with Tatianna Markova, I was impressed by her knowledge and professionalism. She took the time to understand my client’s needs and recommended the perfect cleaning service. The cleaners did an exceptional job. My client was delighted with the results, and the property looked absolutely fantastic in the marketing photographs. I would highly recommend this house cleaning service to anyone looking for a reliable, professional, and high quality clean. A special thank you to Tatianna for all the help, guidance, and support you provided to my client throughout the process. Your excellent customer service made all the difference.

Owner's reply
Dear Nancy, Thank you so much for taking the time to leave such a thoughtful and detailed 5-star review. It is especially meaningful to receive such positive feedback from an estate agent, and we are truly honoured that you chose to recommend our services in this instance. We are delighted to hear that your client was pleased with both the cleaning results and the support received throughout the process. Your kind words about Tatianna mean a great deal. We will be sure to pass on your compliments to her. She is dedicated to providing professional guidance and ensuring every customer receives the most suitable service for their needs, so it is wonderful to know that her assistance made such a positive difference. We are also thrilled that our cleaning team helped present the property at its very best, contributing to fantastic marketing photographs and, most importantly, a happy client. Thank you once again for your trust, recommendation, and generous feedback. We look forward to assisting you and your clients again whenever you need us. Kind regards, THHC Team
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Christophe G profile picture
Christophe G
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I am very happy with the whole booking process and the cleaning. Tatyana made the process very smooth and the cleaning was good.

Owner's reply
Dear Christophe, Thank you very much for your wonderful 5-star review! We are delighted to hear that you were happy with both the booking process and the quality of the cleaning. It's especially rewarding to know that Tatyana made everything run smoothly and provided a positive experience from start to finish. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your feedback. We look forward to assisting you again whenever you need our services. Kind regards, THHC Team

Book Professional Rug Cleaning in London

If your rug looks dull, has stubborn stains, or simply needs refreshing, don’t hesitate to book our London rug cleaners. We service all areas within the M25 and offer convenient booking options. Contact us today for a free quote or expert advice on the best rug cleaning method for your needs.

The Happy House Cleaning 4.5/5 based on 926 reviews