Here at The Happy House Cleaning we take your privacy and the processing of your personal data very seriously. Therefore, we have prepared this Privacy Notice where we describe our contact details, information regarding what personal data we process and what rights you have towards us and how you may defend them. Always feel free to contact our customer support if you have any questions about our processing of personal data or this Privacy Notice.
Contact Details to the Controller
Name of the company: Plado Ltd.
National company registration number: 09822539
Country of operation: United Kingdom
E-mail address: firstname.lastname@example.org
Phone number: 02071014326
Postal address: Plado Ltd., OFFICE 101 LOMBARD BUSINESS PARK, 8 LOMBARD ROAD, LONDON, Wimbledon SW19 3TZ, United Kingdom
Contact details to customer support: contact us
What is personal data?
“Personal data” is any information relating to an identifiable or identified person (you as a user). An identifiable person is someone who can be identified, directly or indirectly, for example by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.
We may process your personal data when you;
– Submit or make a booking through our website or by other means of direct contact with us
– Subscribe to our newsletter
– Complete a contact or enquiry form on our website
– Send us feedback via our website or other direct contact channels
– Respond to our marketing communication
– Correspond with us by telephone, post or email, in which case we may keep a record of the correspondence and retain the personal data in accordance with the segment on “Personal data which we handle” below
Personal data which we handle
Your personal data may only be processed by us with your given consent, when it is necessary for the performance of a contract to which you are a party, or when it is necessary for our compliance with a legal obligation. The processing of the personal data, the specific purposes for the processing, the legal basis for the processing, and for how long we store your personal data, is described below.
We may collect and process your email address in order to send purchase confirmations and invoices to you as a client, and for future offers from time to time. All such processing is based on your consent and the data will be kept for six years after the end of our business relationship or until you withdraw your consent. Your email address will be shared with our cleaners and contractors.
When you have ordered our service, we will collect from you directly and process your home address, as we will need have access to the premises to conduct the cleaning. The processing is necessary for our performance of a contract to which you are a party and your consent, and the data will be kept for six years after the termination of our business contract or when you withdraw your consent, whichever is the longer.
In order to charge for our service, we will process your payment details. Such personal data are encrypted after the payment has been taken. The processing is based on your consent, but we will not retain any payment details after completed transaction.
When the company that you represent has ordered our services, your professional and/or employment details may be processed by us. The personal data is in such case processed based on your consent and will be kept for six years or until you withdraw your consent. These data will be shared with our cleaners and cleaning contractors.
At times, we may request photos/images from you to provide you as a client with the most accurate quote. Our processing will in such case be based on your consent when you provide us with such images, and the images will be kept for up to three weeks.
A cookie is a small piece of data that may be stored on your computer or mobile device, used to allow the website to “remember” you and your preferences over time. Session cookies are stored for only a brief amount of time (up to 30 minutes after your visit), while persistent cookies can be stored for up to 12 months after your last visit of the website.
You can manage the cookies and whether you accept cookies or not on your computer or mobile device by accessing the browser settings. For most browsers, you are able to categorically accept, refuse or delete cookies at all times.
Where your personal data is stored
We are a national company active in the United Kingdom. Your personal data is stored and processed inside the European Economic Area (EEA), ensuring compliance with relevant EU legislation on personal data processing.
We are committed to securing personal information and any data we collect from clients. We use physical, technical and organisational security safeguards to help protect your personal data that we have collected from unauthorised access and third parties.
Summary of your rights towards us:
You as a user have the possibility to claim several rights towards us. Such rights are listed here and thereafter described in detail below. You find our contact details at the top of this Privacy Notice.
– Right to be forgotten
– Right to withdraw consent
– Right to access
– Right to rectification
– Right to restriction of processing
– Right to data portability
– Right to object
– Right to lodge a complaint with a supervisory authority
Right to be forgotten
You have the right to request that we delete any personal data that we process about you. We will delete the data as soon as possible, but at least within one month’s time. If the personal data is needed for fulfillment of our contractual duties towards you or to preserve it with legal ground, we will however not delete the information until the data is no longer needed. We will also, without your explicit demand, delete such personal data that we have collected but do not longer have a lawful right to process. We will inform you about this, if it would occur.
Right to withdraw consent
You have the right to withdraw your given consent at any time. If you do so, we will erase such personal data which is not subject to any other legal ground than your given consent. The erasure will be done as soon as possible. Please note that your withdrawal of consent does not oblige us to erase personal data which is processed based on a contractual relationship or any other legal ground.
Right of access
You have, at any time, the right to receive confirmation from us as to whether personal data concerning you are being processed. You have also the right to access that personal data and to receive the following information:
a) The purposes of the processing
b) The categories of personal data concerned
c) The recipients or categories of recipients to whom personal data have been or will be disclosed
d) The envisaged period for which the personal data will be stored or the criteria used to determine that period
e) The existence of automated decision-making and profiling
Right to rectification
You have, at any time, the right to demand us to correct any inaccurate personal data within a month’s time. You have also the right to complete incomplete personal data, taking into account our purposes of the processing, by the means of providing a supplementary statement.
Right to restriction of processing
You have, instead of demanding us to delete any data, the right to demand us to restrict our processing of your personal data. This may be achieved if
a) You have reason to believe that the accuracy of the personal data is not correct, and the restriction shall be in place during a period that allows us to verify the accuracy of the personal data
b) The processing is unlawful but you don’t want us to delete the personal data
c) We no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims
d) You have objected to processing concerning profiling or automated decision-making, whereby a restriction shall be obtained during the period when we assess whether our legitimate ground for the processing override your legitimate ground.
You have the right to retrieve the personal data which we process about you and that you have provided to us. You have also the right to demand that we transmit such personal data to another data controller if the personal data is collected based on your consent or if the processing of the personal data is carried out by automated means by us, if we deem it technically feasible.
Right to object
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you. This can be done when the personal data is processed as part of automated decision-making, including profiling, and direct marketing, if such processing would be carried out (see “Personal data that we process” above).
Right to lodge a complaint with a supervisory authority
You have, at any time, the right to lodge a complaint with a supervisory authority regarding our processing of your personal data. Regardless of where we carry out our business, even if it would not be in the member state which is your country of residence, you have the right to lodge your complaint to your national supervisory authority. Please follow to the link below to find the contact details to your national supervisory authority:
About this Privacy Notice
With regard to the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we must disclose what personal data we collect and process about you, and for what purposes. In this Privacy Notice, you find all such information that we are obliged to inform you.
The Regulation in its entirety in your language, may be accessed by following this link:
Would you like to defend your rights, which are listed in this Privacy Notice, you may contact us using the contact information listed above.